Policies & Guidelines

  1. Refunds & Cancellations
  2. Facility Rental Rules
  3. Inclement Weather

Park Facilities & Athletic Fields

  • Cancellations must be made no later than 14 days prior to rental in order to receive a full refund. Cancellations made less than 14 days will receive a deposit refund only.
    • In the case of a rainout or power outage on the day of your event, reservations can remain as a credit or a full refund. Once a rental has started, if inclement weather occurs, rentals will not be rescheduled nor will refunds be issued.
    • In the event of poor athletic field conditions due to inclement weather, the Parks and Recreation Department has the right to close the fields. Refunds and/or rescheduling will be made.
  • Damages incurred during a rental are the renter's responsibility and will cause a forfeiture of deposit return. The renter will be responsible for any additional costs if the cost to replace/repair the damage is more than the deposit.
  • Rental deposits are automatically refunded if the facility is left clean, undamaged, and the keys (where applicable) are returned. Refunds are administered to the debit or credit card that the rental was paid for or by check or cash. All refund checks are made payable to the person who paid the fees and are mailed to the address given to us when the reservation is made. Refunds take approximately 3 to 4 weeks to process.

Camps & Programs

Refunds of any fees paid will only be given if notice is received 14 or more days prior to the start of the program and may be subject to administrative costs. No refund will be given with less than 14 days notice. Complete refunds (including deposits) will only be given for departmental cancellations.