Water Leaks

Report a Water Leak

Please do not call the Police or Fire Departments to report water issues, it will only cause delays.

If you experience a water leak, please call 512-759-4016. After hours, please call 512-759-4016, ext. 4060. When leaving a message, please include your name, address, and a reliable call-back number. To ensure a timely response, speak slowly and clearly.

Water Softeners

For questions on water softener settings, please contact your equipment service provider.

Discolored Water Causes & Solutions

Water ColorPossible Cause / Solution
BrownWater line construction in the area, hydrant flushing or manganese in the water supply; call 512-759-4016 to flush the hydrants
Milky/CloudyAir bubbles from the pipes or a temperature change
YellowManganese or resin from water softener
Black ParticlesDegraded rubber gaskets, o-rings, or meter washers; check faucet head and replace o-ring

Common Water Usage

  • One drop per second leak: 2,400 gallons per year
  • Bathtub: 30 gallons per filling
  • Shower: 2 gallons per minute
  • Commode: 1.6 gallons per flush
  • Sprinkler: 2 gallons per minute