Only flush human waste, water, and toilet paper down the commode.
Know the location of your clean out cap. The clean out cap is a white plastic cap, usually four inches in diameter, located in your yard close to the house.
Tighten the clean out cap to prevent debris from clogging the pipes.
Do not plant trees near the pipelines. The roots will grow into the pipes causing a backup.
Get a pop-off valve to minimize damage. A pop-off valve opens automatically to relieve the line if there is a backup. They are inexpensive and easy to install. Contact your local plumbing supplier.
Actions to Take if You Experience a Sewer Backup
Turn off your dishwasher and washing machine.
Do not flush the commode.
Remove clean out cap located outside.
If you experience a sewer backup, please call 512-759-4016. Public Works offers 24 hour service. When leaving a message, please leave your name, address, and a reliable call back number. To ensure a timely response, please speak slowly and clearly. The Public Works Department will determine if the problem is a City or customer issue.