Sewer Backup

How to Prevent Sewer Backups

  • Do not pour grease down the drain.
  • Only flush human waste, water, and toilet paper down the commode.
  • Know the location of your clean out cap. The clean out cap is a white plastic cap, usually four inches in diameter, located in your yard close to the house.
  • Tighten the clean out cap to prevent debris from clogging the pipes.
  • Do not plant trees near the pipelines. The roots will grow into the pipes causing a backup.
  • Get a pop-off valve to minimize damage. A pop-off valve opens automatically to relieve the line if there is a backup. They are inexpensive and easy to install. Contact your local plumbing supplier.

Actions to Take if You Experience a Sewer Backup

  • Turn off your dishwasher and washing machine.
  • Do not flush the commode.
  • Remove clean out cap located outside.
  • If you experience a sewer backup, please call 512-759-4016. Public Works offers 24 hour service. When leaving a message, please leave your name, address, and a reliable call back number. To ensure a timely response, please speak slowly and clearly. The Public Works Department will determine if the problem is a City or customer issue.