- Utility Billing
- Payment Options
Pay your utility bill online with credit/debit cards, Visa, Master card, American Express, and Discover.
Effective Oct. 18, 2021, Hutto customers who choose the convenience of paying by credit or debit card will be charged 2% of the balance. You can avoid the 2% fee charged by the credit card company if you pay by check, cash, money order, or you sign up for auto-draft with a checking account, as described below.
- Option 1: Quick Pay (no login required). You will need your account number and last payment amount each time for this option.
- Option 2: Login to Account Management to access account detail. You will be required to register with the account number, last payment amount, and email address for the first time only.
Online Payment Assistance
Contact the Utility Billing office if you need assistance at 512-759-4055.
Pay by Phone with credit/debit cards, Visa, Master card, American Express, and Discover.
Payment by phone 866-285-9354 through the Interactive Voice Recognition (IVR) system will allow you to make a payment and get real time account information at any time. You will need the 9 digit account number that is located on top right hand corner of your billing statement. For your safety and ours, customer service representatives will not accept credit card payments over the phone.
To make this a successful tool it is important that your utility account has a good contact phone number. Please contact Utility Billing to have your account information updated or to take advantage of this free service.
Pay by Mail
City of Hutto
Attn: Utility Billing
500 W Live Oak Street
Hutto, Texas 78634
Checks or money orders only; no cash! Make Money orders and checks payable to the City of Hutto and please include your name, address, and account number or payment stub on checks and money orders to ensure proper credit. Allow 5 to 7 business days for payment to arrive in our office by mail. If payment arrives after due date, it will incur a late penalty or can result in disconnection of services.
Auto Draft Options
Auto draft will have your monthly bill automatically debited from your checking account or credit card to save time.
- Option 1: Click here to sign up online. Like all of the helpful, interactive features on our website, you'll need to take one minute to sign up for website access—which is quick and easy to do. Fill out the PDF form below and submit it in-person or by email. Or you may manually fill out the bank draft complete Direct Debit Form (PDF) and return to the Utility Billing office with a copy of your ID. Auto payment will be scheduled on the due date.
- Option 2: Register or log into online payments for auto draft with credit cards only, enrolling on auto pay online it is recommended auto payment to be made 5 business days before due date and two days after the bill date. If payment is scheduled after the due date, it will incur a late penalty and if left unpaid will result in disconnection of services. If payment is scheduled before the bill date, the balance will be zero and will not auto draft as there is no balance due. For more information on bill dates and due dates look at a current billing statement or contact our office. With this option there is the 2% credit card processing fee.
Cancel Auto Draft
To cancel auto draft from a checking/savings account, complete and submit the Cancel Direct Debit Form (PDF) to the Utility Billing office to cancel your auto draft payments.
To cancel auto draft from a credit/debit card, log on to the account on payment website and cancel auto draft. Auto draft from a credit/debit card can only be canceled from the account holder through the online payment website.
Pay in Person
Payments can be made in person with a credit/debit card, cash, money order, or check at the Utility Billing office.
Payment Drop Box
A blue box is located in the City Hall parking lot, available at any time. Checks or money orders must include the account number, name, and address or payment stub to ensure proper credit to account. The payment drop box is emptied once a day at 8 am during normal business days. Do not pay with cash in the payment drop box.